Incident
Something stopped working. Handled by priority, with the cause identified and the fix documented, not with a restart.
Tech Jungle · Peru
Odoo support in Peru for stable, improving operations
Odoo support in Peru for configuration, incidents, process improvements and user assistance, with functional and accounting expertise when needed.
Three kinds of request, three different responses
Functional question
Someone does not know how to record a case. Sometimes that is training; sometimes it signals a configuration problem.
Improvement
The process works but could work better. It enters a queue prioritised by impact, with an estimate first.
Mixing all three in one queue is why many support services feel slow: improvements compete with emergencies and nobody wins.
What the service covers
- Functional and accounting support, not only technical.
- Periodic review of configuration and taxes.
- Support through the monthly close when required.
- Report and permission adjustments.
- Maintenance of integrations and automations.
- Version upgrade assessment.
- A written record of what was resolved, so knowledge stays with the company.
27Tickets handled
3 h 40 mAverage first response
92%Resolved within the month
| Case | Priority | Status |
|---|---|---|
| Tax not applied on a debit noteAccounting | High | Resolved |
| Average cost difference in one warehouseInventory | Medium | Under analysis |
| Purchase approval permissionsPurchasing | Medium | Resolved |
| New collections report by salespersonSales | Low | Planned |
Initial review
Before taking on ongoing support we review the state of the system: accounting configuration, localization, permissions, installed developments, active integrations and whatever the operation reports as recurring. The output is a findings list ordered by risk, separating what can be fixed immediately from what needs a project.
FAQ
Odoo support: common questions
Do you support implementations done by others?
Yes. We start with the initial review, because taking over support without it moves the problem without understanding it.
How are urgent issues prioritised?
By operational impact: if invoicing or dispatching is blocked, it is top priority. Priorities and response times are agreed when the service starts.
Does support include development?
Minor adjustments, yes. Developments with their own scope are estimated and approved separately so they do not silently consume support hours.
What happens when a new Odoo version is released?
We assess whether upgrading is worthwhile, which developments are affected and what functional gain there is. Upgrading by default is not always the right call.
Start with a system review
Findings ordered by risk, with quick fixes separated from project-level work.